Effective Date: 20 February 2026

At TrenyBags, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the terms outlined below.

1. Information We Collect

When you visit or shop at TrenyBags, we may collect the following information:

Personal Information

  • Full name
  • Phone number
  • Email address
  • Billing and shipping address
  • Payment details (processed securely through payment providers)

Order Information

  • Products purchased
  • Order history
  • Delivery preferences

Technical Information

  • IP address
  • Device type
  • Browser type
  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Contact you regarding your order
  • Provide customer support
  • Improve our website and services
  • Send promotional offers (only if you opt-in)
  • Prevent fraud and ensure security

3. Payment Security

All payments are processed through secure third-party payment providers. TrenyBags does not store your full credit/debit card details on our servers.

We take reasonable administrative and technical measures to protect your data.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with:

  • Delivery and courier partners within the UAE
  • Payment processing providers
  • IT and website service providers
  • Government authorities if required by UAE law

All third parties are required to handle your data securely.

5. Cookies

Our website may use cookies to:

  • Improve browsing experience
  • Remember your preferences
  • Analyze website traffic

You can disable cookies in your browser settings, though some features may not function properly.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill your orders
  • Comply with legal obligations
  • Resolve disputes

7. Your Rights

As a customer in the UAE, you may:

  • Request access to your personal data
  • Request correction of incorrect information
  • Request deletion of your data (where legally permitted)
  • Withdraw consent for marketing communications at any time

To make a request, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

9. Changes to This Policy

TrenyBags reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data:

TrenyBags
📞 Phone/WhatsApp: 96962260
📧 Email: contact@trendybags.ae
Serving customers across the UAE 🇦🇪