At TrenyBags, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return if all the following conditions are met:

  • The item is unused, unworn, and in its original condition
  • The item is returned with original packaging, tags, and all accessories
  • The return request is made within 7 days of receiving your order
  • Proof of purchase (order number or receipt) is provided

⚠️ Items showing signs of use, damage, stains, perfume scents, washing, or alterations will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Clearance or final sale items
  • Gift cards or promotional items
  • Customized or personalized products

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the item and its packaging
  • Upon verification, we will arrange a replacement or issue a full refund at no additional cost

4. Refund Process

Once we receive and inspect the returned item:

  • You will be notified of approval or rejection of your refund
  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued using the original payment method

Please note:

  • Shipping charges are non-refundable unless the return is due to our error
  • Refund processing time may vary depending on your bank or payment provider

5. Exchange Policy

We offer exchanges under the following conditions:

  • Exchange for a different color (subject to availability)
  • Exchange for another style of equal value

If there is a price difference, the balance must be paid before dispatch of the exchanged item.

6. Return Shipping (UAE)

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable courier service
  • TrenyBags is not responsible for lost or delayed return shipments

7. How to Request a Return

To initiate a return request, please contact us with your order details:

📞 Phone/WhatsApp: +96962260
📧 Email: contact@trendybags.ae
📦 Please provide your order number and reason for return.

Our customer support team will guide you through the return process.

8. Contact Information

For any questions regarding returns or refunds, please contact:

TrenyBags

📞 Phone/WhatsApp: 96962260
📧 Email: contact@trendybags.ae

Serving customers across the UAE 🇦🇪